google superman hero gear adam darowski

A while ago, Adam Darowski complained about that the Google Transit wanting him to cross an eight-lane highway on foot, which made him missed a lot of fun at this years SXSW.

To show that they are sorry for the _____ service they offered, Google’s Joe Hughes sent Adam a handwritten note and a Superman Hero Gear…

Dear Superman,

Reading your blog post about Google Transit at SXSW made us wonder if you were losing your powers—I mean, how hard could it be to leap over a simple 8-lane highway intersection, man of steel? We’ve enclosed a new cape—hopefully it will help you find your powers again.

…seriously, though, Adam, we’re sorry that Google Transit sent you on such an expedition, and we wanted to let you know that we’ve since improved our routing, so that it returns more plausible walking sections at the start & end of transit routes.

Cheers,
Joe Hughes
Google Transit

“[T]he single greatest customer service experience I had ever had,” Adam said.

[photo by Adam Darowski]

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